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If you report an unauthorized transaction problem within 30 days from the transaction date, we'll investigate right away. You aren't liable for unauthorized purchases made from your account.
If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Pays to Post.com ® Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.
1. You were charged for something you didn't purchase.
This may mean someone has used your Paystopost.com account without your knowledge or approval. Report it within 60 days and Paystopost.com will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.
2. Your order never arrives.
All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead.
3. Your order arrives, but it's significantly different than it was described.
There are a variety of scenarios that meet this condition, for instance: